Customer Care Representative-Cincinnati
We are seeking a Customer Care Representative to join our team. The Customer Care Representative is responsible for working in a team environment that consistently provides world-class service while achieving and maintaining excellent operational standards, developing, and cultivating customer relationships, effectively partnering with all other lines of business to eliminate obstacles and maximize opportunities.
Primary Duties:
- Answer customer calls related to parts, equipment, and irrigation orders.
- Assist all accounts with product research.
- Use up-selling techniques to maximize sales.
- Process all orders including dealer whole goods.
- Assist account executives with pricing and research if needed.
- Assist walk-in customers.
- Maintain processes (i.e. price updates, vendor claims, customer returns, open sales order reports, backorder log, etc.).
- Proper follow-up with each customer must be conducted daily.
- When time permits, conduct field visits with account executives.
- Work effectively across the JPTI organization to meet the needs of the business and create one company to the customer.
- Ensure all company programs and initiatives are being followed.
- Assist in out-bound calls to promote programs.
- All other tasks assigned.
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Preferred Competencies, Qualifications, and Skills:
- Positive, energetic, creative personality.
- AA in business, or an equivalent combination of education and technical/professional experience.
- Customer service or retail experience.
- Demonstrates aggressive, persuasive, and creative problem-solving skills.
- Possess the ability to prioritize and manage multiple tasks.
- Possess a strong desire for personal and professional development.
- Excellent verbal and written communication, presentation, organization, and time-management skills.
- Proficient use of Office 365, including Microsoft Excel, MS Word, PowerPoint, Visio, and Outlook.
- Experience with SAP or other ERP system.
Jerry Pate Company is an Equal Opportunity Employer and Drug Free Workplace. Background check will be conducted.
